DINE WITH CARE COVID-19 SAFETY GUIDELINES

Our promise has always been to deliver a fun, inclusive experience while keeping your safety our top priority. All guests can dine with care at My Neighbor Felix by following these guidelines to keep both you & our amazing staff safe. As we do year round, we take precautions to keep our restaurants safe for both in-store dining & door-to-door delivery. We love our guests & staff very much & take our role in the community very seriously. We are closely monitoring the CDC’s notifications & guidance from city & state officials daily, and are proactively and continuously evaluating our policies as follows to serve with care & take extra precautions against COVID-19.

TEAM TRAINING

With the recent spread of COVID-19, we are remaining alert & monitoring nation & statewide protocols to ensure that the necessary precautions are taken to prevent the spread of COVID-19. We take this situation very seriously, as we do with all contagious illnesses, by ensuring that our staff are trained & properly informed of the necessary sanitization protocols from the CDC, FDA & governmental officials to protect themselves and our customers year-round.

FEELING SICK?

First things first, please do not enter My Neighbor Felix & please stay at home if sick. This goes for not only our staff, but all of our guests. The fun & food will still be here another time.

STAFF SYMPTOM SCREENINGS

 As with all illness and diseases, employees are encouraged to stay at home if they suspect they are sick or are showing signs of sickness. Employees are encouraged to report symptoms from their homes and we ask that they do not come into the restaurant if they are feeling sick. Please stay in constant communication with your manager. All staff will be subject to symptom-screenings per CDPHE guidelines at the start of each shift. Staff who exhibit signs of illness, such as a fever over 100.4 degrees fahrenheit, cough, or shortness of breath will be sent home until symptoms subside. Staff are required to stay home if sick with flu or cold-like symptoms until they are well enough to return to work & are no longer contagious. An employee with known or suspected COVID-19 must follow Centers for Disease Control and Prevention guidelines to self-isolate for at least seven (7) days after symptom onset and end isolation only after symptoms have improved and the employee has been fever-free and/or symptom-free for three (3) consecutive days without medication before returning to work.

 

FACE COVERING & STAFF PERSONAL 

 All employees and guests are required to wear a mask or cover face per CDC guidelines & government mandates. All employees are required to wear masks, or personal protective equipment (PPE), while entering and working in the buildings at all times. Such PPE shall be cleaned or replaced daily.

 

 

VENUE SOCIAL DISTANCING 

Guests & staff should maintain 6 feet between others as required by governmental mandates. 6 feet is about the length of skis. Common dining areas & seating arrangements will be updated to ensure at least 6 feet of separation from seating area to seating area. Utilization of physical barriers on booth seating when available, socially distanced tables, tents, designated areas, & seating capacity will be enforced for safety. 

STAFF SOCIAL DISTANCING 

Employees should practice social distancing by keeping at least 6’ feet between each other. No hugging, hand shaking, or fist pumps.  Staff is discouraged from using other workers’ phones,work tools and equipment. Employees will exercise social distancing measures during break time meaning they cannot take a break or eat at the same table or during the same times. Shifts will be staggered when possible. Where possible, workstations will be staggered to avoid employees standing adjacent to one another or next to each other. Where six (6) feet of separation is not possible, spacing options that include other mitigation efforts with increased frequency of cleaning and sanitizing surfaces. Entry and exit into the building will only be permitted through the back doors. 

WASH YOUR HANDS  

Guests & staff should sanitize their hands for 20 seconds before entering My neighbor Felix. Hand-sanitizer dispensers are available, in addition to hand washing sinks in our restrooms. Always wash your hands after visiting the restroom, before eating, & after touching commonly used surfaces. As normal, we require that all of our staff practice proper hygiene habits throughout the day. Staff are required to properly wash their hands every 30 minutes.

 

VENUE SANITIZING 

We have frequently clean & sanitize high-touch surfaces & common areas such as touch screens, door-handles, menus, and surfaces regularly with EPA-registered disinfectant. We happily wipe down credit cards upon request. We sanitize between each reservation & guest visit by cleaning digital ordering devices, check presenters, self-service areas, utensils, food containers, tabletops & commonly touched areas, & discarding single-use items.

CLEAN DISHES & TO-GO PACKAGING 

Food runners will only touch & deliver clean plates, bags, and to-go packaging to guests. All food runners will wear gloves and wash hands and change gloves after every service to tables. Food runners are instructed not to clear or refill anything from guests including dirty dishes, glassware, napkins or silverware. Servers and Bartenders will be required to wear gloves when making cocktails and serving food and beverages.

 

LIMITED CAPACITY

 Limited capacity seating & occupancy will be enforced to comply with government mandates.

 

RESERVATIONS 

Reservations are accepted online in advance at www.myneighborfelix.com, over the phone, or by walking in. We will accept walk-in reservations on a first come, first serve basis depending on availability. Duration of reservation based on time of day & capacity so all guests can enjoy the My Neighbor Felix experience. There will be designated social distancing spots outside of our building for guests that wish to wait for their reservations outside or in their car.

 

SINGLE USE DISPOSABLES

We do not offer reusable menus. Digital menus are available via a QR code at all tables & single use disposable menus are available upon request. We no longer have unwrapped straws or condiment caddies available on our tables.  Disposable plates and silverware will be utilized at all times possible if mandated by government officials or be made available upon request. 

 

 

CONTACTLESS PAY 

Apple Pay & Google Pay available & strongly encouraged for payment. We will also have contactless EMV devices accepting all credit cards.  Cash payments all though, accepted will be strongly discouraged. 

 

 

OUR HOUSE TO YOUR HOUSE

Staying at home? We offer daily door-to-door dining with our to-go menus available for curbside pickup & “leave at door” no-contact delivery through DoorDash and Uber Eats.

 

BANQUETS & EVENTS 

Private events, banquets, & free public events will still be available while complying with governmental mandates with extra precautions to limit capacity & enforce social distancing & safety.

 

BE PATIENT & RESPECTFUL 

Community is everything & we are doing everything we can to offer the My Neighbor Felix experience you know and love, while keeping our guests & staff safe by abiding to all governmental mandates. Dining may be a little different, but it will be safe. Please be patient & respectful.

 

WE LOOK FORWARD TO YOUR NEXT VISIT 

We thank you for your continued support & hope everyone stays safe & healthy. The well-being & safety of our guests, staff & Colorado community take priority. Please follow our Facebook page and website for live updates. If you have more questions, you are welcome to email hola@myneighborfelix.com and our corporate team will do their best to get back to you within 24-48 hours.